Frequently Asked Questions
Everything you need to know about your order and the Queen's collection.
How long does shipping take for official merchandise?
Standard shipping typically takes 5-7 business days within the United States. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We accept returns on unworn and unwashed items within 30 days of delivery. Please note that limited edition drops and autographed items are final sale.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you ship worldwide?
Yes, we ship to most countries globally. Shipping rates and import duties are calculated at checkout based on your specific destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I ensure I get the right size?
Each product page includes a detailed size chart. We recommend measuring a similar garment you own to compare against our specifications for the perfect fit.